What information do I collect?
I collects two categories of information regarding my customers: i) information that you provide to me; ii) automatically collected information.
Information that you provide to me
In connection with certain activities on my website, such as registering to the website, setting up an account, ordering a service, or communicating with me, I may ask you to provide me with information that tells me who you are. This information may include personal information such as your name, email address, billing address, shipping address, phone number, place of employment, and credit card or other payment information, and also the content of any email you send to me. While some of the information you will be asked to provide is voluntary, other information is mandatory, and if you do not provide such information, then you will not be able to receive the related service.
Automatically collected information
Certain information is automatically received from you when you visit www.thesmartoctopus.com to monitor the operations of my website. This information may include, but may not be limited to, your Internet Protocol (IP) address, the name of the domain and host from which you access the internet, your browser software and operating system, the date and time you access my site, and the internet address of the website from which you linked directly to my site. Also, I may collect information from you based on your browsing (click-stream) activities. This information may include, but may not be limited to, the pages you browse and the services viewed or ordered by you. This helps me to manage and develop my website better, to provide you with a more enjoyable, customized service and experience in the future, and to help me develop and deliver better services tailored to your individual interests and needs.
How do I use the information collected?
I may use your information for a number of purposes which may include: i) processing your orders and managing and administering your account; ii) delivering any services or information requested by you; iii) responding to complaints or account enquiries; iv) administering debt recoveries; v) verifying your identity, when required. By signing up for a free account with TSO, you are opting in to receive communications from me regarding my services, including customer newsletters, special offers and exclusive discounts. You may opt out of these communications at any time by following the “unsubscribe” link at the bottom of any email.
Who do I disclose the information to?
Your information, when necessary, is disclosed to third parties, as described below.
Credit card companies
Credit card transactions are handled by a third-party financial institution and their vendors, which receive the credit card number and other personal identifying information to verify the credit card numbers and process transactions.
Compliance and protection
I may release your information when I believe, in my reasonable judgment, that release is appropriate to: i) protect the security and integrity of my website; ii) protect my rights and property and the rights and property of others; iii) take precautions against liability; iv) comply with legal requirements or respond to judicial process; v) provide information, to the extent legally permitted, to law enforcement agencies or for investigations on matters related to public safety.
Other policy terms
Depending upon the type of browser you are using (like Internet Explorer, Chrome or Safari), you may be able to configure your browser so that: i) you are prompted to accept or reject cookies on an individual basis or ii) you may be able to prevent your browser from accepting any cookies at all. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. Alternatively, visit AboutCookies.org for up to date information on cookie management. If you turn cookies off, you may not have access to some features that make your experience on my website more efficient and some of my services may not function properly.
Third-party website links
Should you click on any link on my website that delivers you to a third-party website, you will be subject to the third parties’ privacy policies, if any. TSO is not responsible for the actions of any third-party websites.
No collection of information from individuals under 18
You should be aware that this site is not intended for, or designed to attract, individuals under the age of 18. I do not collect personally identifiable information from any person I actually know is an individual under the age of 18.
To prevent loss, misuse or disclosure of your personal information, unauthorized access, and to maintain data accuracy and provide for the proper use of your personal information, I have instituted physical, electronic, and managerial/operational safeguards and procedures to secure your information that I collect.
The Smart Octopus shall only use information collected from you in a way that is compatible with and relevant for the purposes for which it was collected or authorized by you. To the extent necessary for those purposes, TSO shall take reasonable steps to ensure that your personal information is accurate, complete, current and reliable for its intended use.
Updating your personal information and privacy preferences
You have the right to access and correct your personal information by writing to TSO through any methods mentioned on my contact page.
Notification of policy changes